Shipping & Returns
Returns Policy
Due to the hygienic nature of vaping products, many items are non-returnable, nor refundable. This includes atomizers, adapters, tanks and the Billet Box Unit itself. Returns for non refundable items will only be refunded if we are unable to replace or repair the specific item. For returnable items received in pristine, unused condition, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Note: This time-line refers to returns in the continental U.S. only.
If you need to return a qualifying item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We ship Monday to Friday. Due to high demand and large batch releases, please allow 1 to 2 business for us to get your order packed up and shipped.
We can ship to virtually any address in the world, but please note that there are restrictions on some products, and some products cannot be shipped to specific international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.